Bosch Global Software Technologies PVT LTD
Warranty and Diagnostics
Data Analytics

Warranty and Diagnostics

Analytical intelligence to improve vehicle diagnosis

Vehicle functionality and complexity outpaces a technician’s capability to analyse and diagnose problems accurately. There is now a growing need for existing diagnostic processes and methods to become smarter. The warranty solution from Bosch helps service technicians improve the diagnosis and prognosis processes, thereby reducing the aftermarket expenditure for automotive manufacturers.

Value Proposition

10% / 20%

Estimated reduction of 10% - 20% in diagnostic time

Estimated savings of 7% - 10% of annual warranty spend for an automotive manufacturer

Early detection of emerging field issues

Early warning alerts about component performance deterioration

Alerts to prioritise engineering analysis, resulting in targeted field campaign for quick problem resolution

Warranty Diagnostics

Warranty Diagnostics

  • Accurate diagnosis of warranty issues
  • Reduction of ‘No Trouble’/‘Fault Found’ claims
  • Identification of wrong diagnosis
  • Detect fraudulent warranty claims
 Root Cause Analysis

Root Cause Analysis

  • Establish causal relationship between warranty claims and diagnostic information
  • Determine vehicle state and environment conditions leading to warranty issues
  • Fast-track feedback to product engineering teams on field issues
  • Feedback to diagnostic authoring process
Tool Usage and Authoring

Tool Usage and Authoring

  • Analysis of tool usage to reduce diagnosis time
  • Identification of diagnostic information that requires re-authoring
  • Recommendations on diagnostic data mapping
  • Recommendations on diagnostic device configurations
Early Warning System

Early Warning System

  • Identification of emerging field issues
  • Monitoring user experiences and alerting potential defects
  • Feedback on the performance of new technology introductions
  • Estimating the magnitude of emerging issues and the performance of service actions

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