Bosch Global Software Technologies PVT LTD
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human capital management

Human Capital Management

Digitalizing HR for enhanced employee experience

Despite an increasingly digitized world trying to leverage cutting-edge technologies like Artificial Intelligence to automate work processes globally, the importance of Human Resources has steadily grown. Bosch accelerates HR transformations across multiple industries worldwide by offering expertise, tools, and technologies refined over decades.

Our Human Capital Management (HCM) service offering includes consulting on Processes, Functional, Technical, and Deliver Ownership to ensure end-to-end HR Transformation Management.

We bring HR IT Landscape Optimization capabilities, with a technology-agnostic approach, to leverage best-in-class solutions from diverse technology spaces.

The cornerstone of Bosch HR practice is recognizing ‘Human Resources with Right Skills’ – coupled with ‘Solutions’ & ‘Approaches’ – to develop and sustain this finite resource.

HCM: Core HR and Talent Management Expertise

Client industry domains
17+ industry types including Automotive, Manufacturing, Healthcare, Retail, Banking, Real Estate, Utility, Energy [ICONS] covering

HCM Offerings

A comprehensive HR transformation approach for end-to-end Hire-to-Retire process coverage

SAP technologies

The primary offerings are in SAP technologies solutions for end-to-end Hire-to-Retire process coverage. These are SAP HR (on-premise) and SAP SuccessFactors (on-cloud).

SAP HR Services

Core HR Solutions Including Self-Services

Core HR Solutions Including Self-Services

  • Personnel Data Administration
  • Organization Management
  • Personnel Time Management
  • Payroll
  • Employee Self Services
  • Manager Self Services

SAP HR Services
SAP SuccessFactors

Hire-to-Retire Core HR & Talent Management

Hire-to-Retire Core HR & Talent Management

  • Recruiting
  • Onboarding
  • Employee Central
  • Goal & Performance
  • Learning
  • Succession & Development
  • Employee Central Payroll
  • Compensation
  • Workforce Planning
  • Workforce Analytics

SAP SuccessFactors

Landscape Integration Capabilities

Bosch HCM also offers landscape integration capabilities to integrate SAP HR solutions to best-in-class non-SAP solutions such as, ChromeRiver (for travel) and SmartRecruiters (for recruitment).

Service offerings and Deployment Models

We undertake Greenfield & Brownfield implementations projects, Global Template Design and Rollouts and, Managed Support engagements. These services encompass Core HR, Payroll, Talent Management, People Analytics, Self-Services and, more.

Our deployment experience spans

deployment models

Value-Added Services

value added services

Practitioner’s Approach to HR Transformation

Bosch brings a practitioner’s approach to HR Transformation through our technology expertise. We have delivered systems and processes, for million-plus employees, across Bosch and non-Bosch customers, in more than 16 different industries. In addition, our decades of real-world experience across hundreds of HR departments worldwide has built our expertise, helping us translate our best practices, learnings, and optimizations to our customers coming with customized needs such as:

Operating at Scale

Operating at Scale

Operating at Scale

Expertise and experience, in managing HR transformations of medium to very large scale entities

Operating at Scale
HR Process

HR Process Complexity

HR Process Complexity

Handling and harmonizing multi-entity, multi-industry, multi-country landscapes

HR Process
Optimal Utilization

Optimal Utilization

Optimal Utilization

Striving to balance between “Human Capital Resources” vs. “Other finite Capital Resources”

Optimal Utilization
Maintenance Support

Maintenance Support

Maintenance Support

Annual Maintenance Support expertise in complex IT Landscapes for Incidents, Problem Management, Service and, Change Request Handling.

Maintenance Support
Product Version Upgrades

Product Version Upgrades

Product Version Upgrades

End-to-end ownership of version upgrades

Product Version Upgrades
Re-Implementations Requests

Re-Implementations Requests

Re-Implementations Requests

Taking up incomplete implementations for Business Benefit Realization and, help customers realize value from their existing implementations

Re-Implementations Requests

Customer Success Story

Challenge

Business Challenge

Business Challenge

  • Need for country-specific Core HR, Payroll, ESS/MSS services
  • Lack of country application support for Talent Management
  • Need for automation of complex processes
  • KPI driven performance
  • Significant infrastructure & maintenance cost overheads due to multiple systems
  • Ensuring statutory and legal compliance across the group entities in diverse geographies

Challenge
Solution

The Solution

The Solution

  • Global template rolled out combining centralized reporting and degrees of regional localization.
  • HR process - Automation, Digitalization, Harmonization
  • Centralized Fiori development for better user Experience
  • Pro-Active improvement of solutions with regular feature updates

solution
result

The Results

The Results

  • Unified Knowledge Management
  • Harmonized processes across different countries and entities
  • Uniform dashboard for analytics across global datasets
  • A global solution enabling world-wide upskilling and cross-utilization of resources
  • Balance of process standardization at Corporate level vs Country level
  • Uniform Self-Service experience organization-wide
  • 90% Issue Resolution without need to transfer to Expert Group
  • Average ticket reopening ratio: Approximately less than 3 %
  • Productivity improvement YoY: Approximate 5% for past five years

result

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